FAQ's
WHAT IF I CHANGE MY MIND AFTER I RECEIVE MY ORDER?
100% SATISFACTION GUARANTEED. Keepsake Table Cloths and Doilies guarantee everything we sell. If any product does not meet your expectations, please contact us at CustomerService@KeepsakeTableClothsandDoilies.com Just return it to us and we will gladly refund your merchandise purchase amount, credit your account, or issue a replacement (if in stock) -- whichever you prefer. Shipping and Handling will not be refunded.
HOW DO I PLACE AN ORDER?
For fastest ordering, you may charge your purchases on our secure website. Our checkout page is very simple to complete.You can also call us at 760-952-1301 or email: CustomerService@KeepsakeTableClothsandDoilies.com
WHAT IS YOUR SHIPPING AND HANDLING POLICY?
Our policy is prompt and efficient processing of your order. If any item is out of stock, we'll inform you right away. Items ordered together are not always shipped on the same day or in the same box.
ARE THERE ANY FEES TO SHIP OUTSIDE THE CONTINENTIAL U.S.?
We'll notify you if additional charges are required for deliveries outside the 48 contiguous states. You may also be required to pay duty or taxes in non-U.S. destinations. Please include your street address and your P.O. Box (if applicable), and allow 7-10 days for delivery. Some items are shipped to you directly from the manufacturer and will take extra time to arrive. Items shipped from Germany may take up to 6 - 8 weeks, depending on customs. We will notify you if your order is going to take an unusual amount of time.
WHAT ARE YOUR SHIPPING AND HANDLING CHARGES?
Please add shipping and handling charges according to the chart below: Order Total Shipping and Handling Fee
| Up to $10.00 |
$5.50 |
| $10.01 -20.00 |
$7.50 |
| $20.01 - $30.00 |
$8.50 |
| $30.01 - $40.00 |
$9.50 |
| $40.01 - $50.00 |
$10.50 |
| $50.01 OR MORE |
FREE* |
*Free shipping in the Continental U.S.
CAN I GET FASTER DELIVERY SERVICE?
For faster delivery, please email us at CustomerService@KeepsakeTableClothsandDoilies.com for VIP Service there is an additional charge per address. This applies only to in-stock items delivered to the continental U.S. (some items being shipped directly from the manufacturer, may be excluded) We can also be reached at 760-952-1301
DO YOU CHARGE SALES TAX?
Sales tax will be added to shipments made to residents of California at the rate of 7.75%
WHAT IF I HAVE A QUESTION AFTER MY ORDER?
If you have any problems or questions after your order has arrived, please email us at CustomerService@KeepsakeTableClothsandDoilies.com or you may call us at 760-952-1301
WHAT IS YOUR CUSTOMER SERVICE INFORMATION?
USPS MAILING ADDRESS:
KEEPSAKE Table Cloths and Doilies, Attn: Joan Berry,
P. O. Box 1406 Helendale CA 92342-1406
UNITED PARCEL SERVICE (UPS) OR FEDERAL EXPRESS (FEDEX) OR OTHER SHIPPERS:
KEEPSAKE Table Cloths and Doilies, Attn: Joan Berry
15055 Vista Road, Suite 7 Helendale CA 92342-1406
WHAT IS YOUR CUSTOMER SERVICE NUMBER?
Our customer service number: 760-952-1301
WHAT IS YOUR RETURN POLICY?
Unfortunately, shipping and handling charges are not refundable. Additionally, you must pay shipping and insurance on items returned to KEEPSAKE Table Cloths and Doilies. For more information, please read our Return Policy.
WHAT IS YOUR PRIVACY POLICY?
Your privacy is important to us. We know it is important to you, and value the confidence you have in Keepsake Table Cloths and Doilies. We want to be sure you understand the information we gather about you, how we use it, and the steps we take to safeguard it. Please see our Privacy Notice for more details. If this policy, "we", "our", and "us" means "KEEPSAKE Table Cloths and Doilies. Please see our Privacy Policy for more information.
WHAT IS YOUR POLICY ON CONFIDENTIALY AND SECURITY
Keepsake Table Cloths and Doilies maintains security practices designed to ensure the security, integrity, and confidentially of customer information. We restrict access to your nonpublic personal information to those employees who need access to that information to provide products or services to you. We also maintain physical, electronic, and procedural safeguards that comply with standards to guard your nonpublic personal information.
WHAT ABOUT POLICY CHANGES?
KEEPSAKE Table Cloths and Doilies reserves the right to amend their policies from time to time and to apply any changes to information previously collected as permitted by law. We will inform you of any changes, as required by law.
WHAT HAPPENS IF I CLOSE MY ACCOUNT?
If you cease to be our customer, such as when your account is closed or becomes inactive, our information practices in this policy, as amended from time to time, will continue to apply. Except with respect to opt out of affiliate sharing, this policy relates only to nonpublic personal information and does not affect our information practices with respect to other information.
MY DOILY IS NOT EXACTLY 13", WHY?
All products are ordered from Germany in centimeters and sometimes the conversion to inches changes the final size. Not all products are the exact size to inches but are very close.
THANK YOU!
If you have any further questions, please contact us by email at CustomerService@KeepsakeTableClothsandDoilies.com.
Keepsake Table Cloths and Doilies
